This Privacy Policy explains how Tailor's Touch processes personal data in connection with its tailoring, alteration, remodelling, and upcycling services, including enquiries, appointments, fittings, quotations, project work, and collection of completed garments. It applies to the website acornsearchcable.click and related service interactions in Malaysia.
We may collect identification and contact details, enquiry content, appointment and fitting information, garment and project details, payment and collection records, and technical data such as device, browser, and usage information. Where users submit photographs or notes about garments, those materials may also be processed as part of the service request.
We collect personal data directly from users when they make an enquiry, book an appointment, request a redesign or alteration, or communicate with us by form, email, or phone. We also receive data from fitting and collection visits, payment processing, and limited technical logs generated when the website is used.
We may use session cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies are not used to collect more information than is reasonably needed for these purposes.
You can usually control cookies through your browser settings, including blocking some or all cookies, deleting stored cookies, or setting alerts before cookies are placed. If cookies are disabled, some parts of the website may not function as intended.
Subject to legal limits, you may request access to your personal data, ask for correction of inaccurate information, or object to certain processing where applicable. Some requests may be declined if we must keep the information for legal, contractual, or operational reasons.
To protect privacy, we may need to verify your identity before responding to a request. We will assess the request, explain any limitations that apply, and respond within a reasonable period under applicable law.
We retain personal data for the period needed to manage enquiries, complete projects, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we will delete it or anonymise it where appropriate.
We may update this Privacy Policy from time to time. The revised version will apply from the date it is posted on the website, and we may provide additional notice where a change is material or where notice is otherwise appropriate.
We use personal data to respond to enquiries, arrange appointments, assess garments and materials, prepare quotations, obtain design approval, carry out remodelling or alteration work, manage payments and collections, maintain records, improve website performance, and comply with legal obligations. We may also use data to communicate about the status of a project or to resolve service issues.
We may share personal data with service providers that support website hosting, communications, appointment handling, payment processing, record management, or similar operational functions. We may also share project-related information with suppliers or contractors only to the extent needed to complete a requested service.
We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, customers, staff, or operations. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims.
